All training programs

8D Problem Solving Methodology

Problem solving has been considered as one of the most challenging tasks. It drains manpower and takes up significant time, and yet, customers continue to complain about recurring problems.

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Business Process Re-Engineering (BPR)

Business Process Re-engineering (BPR), popularized by Michael Hammer from MIT, is a transformative approach to improving business efficiency and effectiveness.

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Design for Manufacturing and Assembly (DFM/DFA)

Design for manufacturability (also known as design for manufacturing & assembly (DFM/DFA)) is the application of process, method, and art of creating cost-effective product designs.

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Failure Mode and Effects Analysis (FMEA)

Failure Mode and Effects Analysis (FMEA) training covering: Improves the quality, reliability and safety of the evaluated products / processes; Reduces product / process redevelopment timing and cost.

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HACCP Hazard Analysis (Food Safety)

The size of the food-related industry and the diversity of products and processes have grown tremendously – in the amount of domestic food manufactured and the number and kinds of foods imported.

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Handling Toxic and Hazardous Material and Waste in the Workplace

A 2-day Personalized Experiential Learning Program that allows participants to identify, utilize, and understand their responsibility towards statutory regulations and requirements in Occupational Safety and Health (OSH), and the causes of accidents in the industry.

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Industrial Accident Prevention Safety

This 2-day Personalized Experiential Learning Program allows participants to identify, utilize, and understand their responsibilities regarding statutory regulations and requirements in Occupational Safety and Health (OSH).

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Industry 4.0 Training & Smart Factory

THE VISION Identify the vision of Industry 4.0 with clear frameworks. Analyse the importance of Industry 4.0 with new market trends.

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Industry 4.0 Training Courses & Smart Factory

Unlock the Future of Manufacturing. "Smart Factory in the Age of Industry 4.0" training course will deliver the knowledge on how Industry 4.0 (known as Industry4WRD for the manufacturing sector in Malaysia) can revolutionize the manufacturing industry.

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Kaizen for Continuous Improvement

Kaizen, which means "continuous improvement" in Japanese, is a philosophy that emphasizes the importance of making small, incremental changes to processes in order to improve efficiency, reduce waste, and enhance quality.

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Lean Manufacturing for Optimum Efficiency

The concept of lean organization leading to its optimization is a quantum leap in the advancement of efficiency. Lean is the systematic elimination of waste.

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Occupational Safety and Health

This 2-day Personalized Experiential Learning Program allows participants to understand their responsibilities towards statutory regulations and requirements in Occupational Safety and Health (OSH).

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Preventive Methods Using Poka Yoke

Preventing errors before they happen is one of the simplest methods that can help an organization reach its ZERO DEFECT quality goals, improve efficiency, and decrease costs.

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Problem Solving Through Root Cause Analysis

Root Cause Analysis Training takes learners through a four-step process to identify and address the sources of problems and defects.

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Process Management

Clearly understand the DMAIC concepts and methodology to successfully drive the projects. Define their roles and responsibilities.

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Production Planning, Scheduling and Control

In today’s competitive global and business environment, it is essential to have a thorough knowledge and understanding of production planning and scheduling so as to reduce the overall manufacturing costs and thus improve productivity.

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Productivity Improvement for Profit Maximization

An interesting thought: Some organisations do less with more, some do more with less. The questions are: which organisation do you belong to?

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Statistical Process Control (SPC)

Statistical Process Control with Excel Applications Statistical Process Control (SPC) is a widely recognized methodology for achieving product and service quality excellence.

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Strategic Procurement and Inventory Management

Purchasing plays an important role in the profitability and success of every business. The way the purchasing function is managed and run will greatly influence the company’s bottom line.

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Supply Chain Management

In the simplest sense, the supply chain is the process of creating products for customers. Supply chains span from raw materials, to manufacturing, distribution, transportation, warehousing, and product sales.

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TQM – Total Quality Management

TQM (Total Quality Management) is a comprehensive approach to managing for the future, with an emphasis on ensuring complete customer satisfaction at every stage—internally and externally. It's far broader than just assuring product or service quality.

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Waste Management

This is a 1-day Personalized Experiential Learning Program designed to help participants understand their responsibility in waste management according to Malaysian law.

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AI-powered

AI for Marketing

Unleashing the Power of AI Bot for Marketing AI is revolutionizing business operations, and marketing is a major beneficiary. AI bots help marketers automate processes, save time, and increase productivity.

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AI Powered B2C Sales Mastery

B2C customers today move quickly between channels, brands and options. They expect instant responses, personalised offers and emotionally intelligent conversations whether they are in a store, on the phone, on WhatsApp, live chat or social media.

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AI-Powered B2B Sales Mastery

B2B buyers today expect clarity, speed, insight and value in every interaction. Traditional sales approaches are no longer enough.

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AI‑Powered Telesales Team Leadership Skills

Telesales environments are high‑pressure, target‑driven and fast‑moving. Team Leaders must balance daily sales targets, coaching responsibilities, performance management and motivation while managing diverse personalities and fluctuating lead quality.

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Brand Development and Management

In today’s ever-evolving digital world, enterprise brand managers face numerous challenges in successfully developing, positioning, and expressing their brands.

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Content Marketing & Copywriting Skills

Master the Fundamentals of Content Writing & Copywriting to Build Impact and Authority in the Market Content is the cornerstone of effective marketing, but producing content that resonates with your audience and drives results isn’t always easy.

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Creating Engaging Video & Photos on Smart Phone Skills

Creating Engaging Video & Photos on Smart Phone skills training covering: This course aims to; help you learn how to create videos and capture captivating photos on mobile to keep your internal training and marketing materials accessible and up-to-date for your team and targeted audience.

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Digital Marketing & Social Media Marketing

This course is entry-level for sales & marketing personnel who need basic skills in digital marketing, or for business owners who use conventional marketing and require basic skills in digital marketing.

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Digital Marketing Skills

Digital Marketing: What Is and How to Leverage Zero Cost Marketing to Grow Your Brand and Your Organization Online. Dominating Digital Marketing Frameworks: leveraging it to your advantage Do you want to build a Digital Marketing department inside your company but don't know how?

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Digital Selling Skills

In 2022, social media marketing should be part of every business’ marketing strategy – it is no longer optional. It is no secret that it requires massive effort to sustain a marketing strategy on social media as well as other places around the Web.

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How to Engage, Convince, and Sell Through Online Presentations

SHARPEN YOUR SKILLS Lean and apply proven sales techniques, behaviour and attitude. Basically know what to say, how to say and when to say it during a sales meeting or call CLOSE MORE SALES You never have to worry about your ability to reach your sales targets.

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Key Account Management Skills

Overview Key accounts are not only your biggest customers, they are also your best customers and will provide long-term revenue growth and strategic partnerships. Customers are important, but they are not equally important.

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Sales Negotiation Skills

Have you ever wondered why some influential people seem to effortlessly get what they want, when they want it, and how they want it? The secret lies in their approach to negotiation.

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Selling Skills

Sales professionals are a unique breed that has to be thick skinned to deal with cold calling objections and sales rejections.

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Strategic Marketing Principles

With the advancement of technology and telecommunication, the business world is moving at an accelerating pace. The demands placed on executives and managers today are much greater than in the past.

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Telesales & Cold Calling

This program is designed for Telesales Executives and their Team Leaders. Telesales professionals are a unique breed that has to be thick skinned to deal with objections and rejections.

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TikTok Marketing Skills

TikTok Trendsetter: Crafting Engaging Content for Marketers The course is designed for marketers to understand how to create and execute attractive and magnetic content using TikTok.

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Building a High Performance Culture

A leader by definition is one who is at the forefront, leading others. In reality, leadership is not just about status and position; it is also about vision, wisdom, integrity, and reliability.

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Business Acumen

Business acumen is essential for making sound decisions, leading organizations, and communicating effectively with decision-makers. It encompasses the knowledge, skills, and experiences that make professionals strategic partners within their organizations.

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Coaching Skills

Coaching is a vital skill for ensuring that your team performs at the highest levels. It enables employees to reach their full potential and contributes to the long-term development and success of the business.

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Conflict Resolution Skills

In the modern workplace, where employees spend long hours together, conflicts are inevitable. If left unresolved, conflict can lead to broken relationships, reduced job performance, and even organizational issues like high turnover rates and low morale.

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Emotional Intelligence

Research has shown that high EI skills are the distinguishing characteristics that separate star performing executives from average ones.

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Facilitation Skills for Leaders

This is a high impact, high intensity workshop which is designed for leaders that will hit the ground running as soon as possible.

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Leadership Skills

A leader by definition is the one who is at the forefront leading others. In reality, leadership is not just about status and position, it is also about vision, wisdom, integrity, and reliability.

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Management Skills

Management Skills training covering: Initiative and drive to achieve organizational objectives.; Creative approach for significant results..

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Managing Virtual Work from Home Teams

This "Managing Virtual Teams" training provides managers, supervisors, and team leaders the tools to overcome performance and efficiency challenges, extracting high productivity from your “Work From Home (WFH)” team.

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Motivation

Success begins with personal work-life balance or effective work-life integration. This course encourages individuals to evaluate and monitor their energy, attitude, and priorities in relation to their personal and organizational goals.

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Negotiation Skills

Some people sell themselves more effectively than others because they have equipped themselves with the art of negotiation and applied a mindset that generates positive attitudes which lead to successful negotiations.

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Project Management

EPM© Effective Project Management is a program designed, developed, and delivered personally by Myocho Kan, a subject matter expert with over two decades of experience in various projects.

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Strategic Planning and Thinking

This program introduces two powerful planning methodologies: **Strategic Planning** and **Scenario Planning**. Strategic Planning helps you create an operational planning document to guide your Ministry or Department employees.

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Supervisory Skills

This 2-day program focuses on the key areas that supervisors must excel in: “achieving results through people.” The aim is to create a common language for supervisors in managing teams at the workplace, ensuring effective and collaborative people management.

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Team Building

Team Building is a process in which a work group examines how it is currently operating, identifies how it could improve its effectiveness, and implements the procedures and processes that enable it to get the job done in the best possible way.

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AI Powered Presentation Mastery

In today’s fast-moving environment, professionals are expected to present ideas clearly, confidently and persuasively – whether in meetings, briefings, pitches, reviews or virtual sessions. Audiences have limited attention, high expectations and many competing priorities.

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Business Communication Skills

This training program is designed to teach the essential principles of business communication, focusing on the key differences between interpersonal communication and business communication.

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Business English

This program is designed to help executives and managers enhance their proficiency in English, both in spoken and written communication. It focuses on building confidence and improving communication skills for use in the office and social situations.

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Business Writing & Report Writing Skills

The business world is highly competitive, and your ability to communicate clearly and professionally through writing can significantly impact your success.

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Business Writing Skills

Writing business communication and reports are currently common tasks that employees partake. The ability to communicate effectively and share information accurately with clarity is of high importance to the smooth operation of an organization.

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Communicating Across Cultures

Have you ever experienced difficulties communicating with someone from a different culture? Despite sharing a common language, messages may not be conveyed or understood as intended.

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Effective Communication Through NLP

This dynamic 2-day training program is designed to enhance your communication skills using powerful techniques from SIT (Systematic Investment Technique) and NLP (Neuro-Linguistic Programming).

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Email Writing Etiquette & Skills

Participants will be able to: Construct well-structured reports and emails Use the right vocabulary to create an effective message Understand the significance of a concise message and building rapport through emails

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High Impact Presentation Skills

This 2-day instructor led training program focuses on enhanced rapport building skills including probing, persuasiveness, empathy, active listening, articulate speaking including voice, body language and power words.

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Interpersonal Skills

The ability to maintain positive relationships is a fundamental element of professional success. This training includes essential tools and insights needed to communicate effectively, build strong connections, and collaborate seamlessly.

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Public Speaking

DARE TO SPEAK™ is designed for individuals at any level, from support staff to executives and managers, who wish to enhance their public speaking and general communication skills.

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Technical Presentation Skills

Without a dynamic and coherent presentation, EVEN EXCELLENT RESULTS CAN FAIL to convince your audience.

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Technical Report Writing Skills

Technical people, managers, and executives often need to write high-quality reports to readers who are non-technical. Effective technical writing is now a critical component of clear and concise communication, and it takes time and skill to communicate specialist information.

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Telephone Techniques, Phone Etiquette

Telephone etiquette is the most under-rated skill in communication as it does not involve face-to-face interaction or the written word, the 2 areas where most training in business communication is concentrated.

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Boost Your Self-Confidence & Motivation

Self-confidence is a key factor in success, yet many struggle to build it. Lacking self-confidence can create a cycle of frustration and missed opportunities.

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Clerical

Clerical personnel are essential to the day-to-day operations of any organization. Their large numbers mean they play a critical role in shaping the overall performance and success of the business.

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Corporate Grooming and Business Etiquette

Your personal journey to enhancing your status and career by looking, sounding, and behaving professionally. Your appearance and behavior are reflections of your professionalism.

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Creative Problem Solving

CAPS (Creativity Applied and Problem Solving) is a practical program filled with creative thinking models, principles and techniques for solving day-to-day problems and challenges.

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Creative Thinking

The two-day Innovative & Creative Thinking training course is designed to teach you our unique creativity and innovation process.

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Critical Thinking Skills

Building Agility & Resilience: Are you ready to respond to complex and unpredictable business changes?

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Developing a Positive Working Attitude

The purpose of this programme is to re-engineer and re-steer the mentality of staff from a negative or pessimistic outlook into a proactive and positive mindset. This is a motivational and attitudinal change training programme.

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Filing and Records Management

Often we hear a business is only as good as its records. All correspondence with clients, financial information, market and clients' facts are all kept in files.

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Mind Mapping & Creative Problem Solving

Mind Mapping is a visual thinking tool and note-taking technique used to stimulate creativity and improve communication. Developed by Tony Buzan, Mind Mapping is one of the world’s most effective thinking tools.

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Mindset Change

This interactive session facilitates self-reflection and the exchange of insights on topics related to mindset change. Participants will identify opportunities and develop actions that will help them and their organization stand out from industry competitors.

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Multi-Tasking Skills

Multitasking has become the mantra of the new millennium, often accompanied by the cry, “We’ve got to do more with less.” However, one thing is for certain—yesterday’s tactics won’t get the job done.

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Personal Branding

Recognize the significance of your personal image in aligning with corporate branding. This program takes you through a practical process, helping you overcome barriers that inhibit your self-image and enhance your presence.

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Stress Management

A one-day workshop offering practical, proven approaches for managing stress in professional and personal settings while building resilience.

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Time Management Skills

In this course, participants will practice techniques that will help them achieve more effective use of their time so that they can direct their energy towards the activities that matter most.

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Employee Discipline Domestic Enquiry

A domestic inquiry is an internal hearing held by an employer to ascertain whether an employee is guilty of misconduct. The purpose of a domestic inquiry is to find out the truth of the allegations made against the employee.

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Event Planning & Management

Ever notice how the best events look effortless? Everything seems to unfold perfectly.

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HR for Non-HR Managers

Unlike Finance, Quality, Sales, and other Engineering functions, the Human Resources function is the sole custodian of the overall Human Resources Strategy and Interventions.

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Innovative Culture in the Workplace

“Innovation is an academic tagline. Being 'competitively different' is what businesses care.

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Interviewing Skills – Selection & Hiring

The foundation for a successful organization lies in hiring good people. Firing bad or mediocre personnel can often cost the organization money, time, and frustration.

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Malaysian Labour Laws

Understand essential labour laws and learn to develop a management action plan to put to work in your organization.

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Onboarding

Essential Rules for a Successful Onboarding Did you know that most employees decide to leave a job within their first 18 months with an organization? When an employee leaves, it typically costs about three times their salary to replace them.

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Performance Management & KPI Setting

What gets measured gets done. If you don’t measure results, you can’t differentiate success from failure, and you can’t properly reward success or avoid unintentionally rewarding failure.

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Succession Planning

Learn systematic approaches to identify, select, nurture, retain, and enhance talent. In today's rapidly evolving global economy, organizations thrive when they can innovate, adapt, and execute effectively.

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Talent Identification and Management

Identify and manage talent effectively, resulting in increased employee engagement, retention, and productivity.

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Training Needs Analysis

Organizations are often faced with a variety of challenges in the process of generating products and services. These challenges can range from low productivity, quality deficiencies, declining market share, reduced profits, to even issues like poor customer service.

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Writing Job Descriptions and Job Analysis

Writing Job Descriptions and Job Analysis training covering: Become aware of the importance of job descriptions (JD) as a strategic HR tool in order to achieve organizational goals and objectives.; Establish a consistent understanding of the job analysis (JA) process and focus on key areas in job analysis..

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AI-powered

AI‑Driven Customer Service Performance

Exceptional customer service remains one of the strongest differentiators in today’s competitive landscape. Customers expect faster responses, personalized interactions and seamless resolutions – regardless of channel.

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AI‑Powered CX Contact Centre Team Leadership Skills

CX contact centres operate in a high‑pressure environment where customers expect fast, accurate and empathic responses across every interaction.

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Call Centre Contact Centre Operations Management

Every customer interaction is a valuable opportunity to improve productivity, enhance customer satisfaction, and ultimately drive revenue. The Contact Centre Operations Manager plays a pivotal role in ensuring that these interactions are optimized.

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Call Centre Team Leader Skills

Team Leader’s role and objectives Accountable for day-to day performance through managing staff and developing innovative strategies to achieve more sales or appointments Coach and develop agents through “side-by-side” and recorded calls and follow-up with critique to improve results Encourage and facilitate individual strengths within the group Provide feedback and suggestions after calls.

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Contact Centre CX Excellence

Many organisations invest heavily in contact centre training, yet customer complaints, repeated calls, and escalations continue. The reason is simple.

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Customer Satisfaction Survey Strategy Workshop

Executive summary This 3-day workshop aims to provide the participants with hands-on implementable knowledge of the concepts of customer-centricity and its relationship with customer satisfaction and experience.

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Customer Service

SHARPEN YOUR SKILLS Lean and apply proven customer care techniques, behaviour and attitude. Get customers to like you and form postive impressions of you and your organisation Testimonial video - Touch n Go Malaysia According to Dash, the training was fantastic.

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Debt Collection Skills

This training project takes a practical approach in terms of enhancing skills that are imperative for debt collectors to INCREASE COLLECTION REVENUE.

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Handling Complaints

Difficult situations are inevitable in a service industry especially when we deal with various customers who are bent on getting their way. A complaint is basically an expression of customer distress towards a situation that differs from his expectations of the service rendered.

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Live Chat & Web Chat Customer Service

Live chat customer service training covering empathy, probing and critical reading skills to improve webchat customer experience.

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Cash Flow Management

Cash flow is the lifeblood of any business. Yet, many organizations struggle to manage it effectively, often resorting to last-minute crisis management each month.

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Corporate Budgeting

Increase your knowledge on flexible and responsive corporate budgeting to achieve bottom-line improvements A highly dynamic and competitive marketplace is the ideal setting for a business to survive.

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Cost Accounting

This training provides a comprehensive understanding of cost accounting systems, which are vital for any business to ensure proper financial management.

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Cost Reduction

This seminar focuses on formulating cost reduction strategies and enhancing negotiation power within the manufacturing sector. Participants will learn to analyze procurement, labor, and overhead costs using risk modeling techniques to develop effective strategies.

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Debt Collection and Legal Process

Bad debt is a serious matter for any company. It has been known to ruin otherwise successful concerns.

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E-Invoicing

To support the growth of the digital economy, the Government intends to implement e-Invoice in stages in an effort to enhance the efficiency of Malaysia’s tax administration management.

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Finance for Non-Finance

As professionals, you wear many hats managing people and other resources. Because your company’s ultimate goal is return to stakeholders, you want to clearly know how you can show THE FINANCIAL RESULTS in the Financial Statements of the Company.

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Interpreting Financial Statements

Financial statements provide the basis for many business decisions and are the primary means for conveying information about a company’s financial position to the outside world. Therefore, being able to read and interpret financial statements is an essential skill.

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Anti-Bribery & Corruption (MACC Act 2009) Awareness

This program is designed to help participants understand bribery and corruption detection and prevention in Malaysia, according to the Malaysian Anti-Corruption Commission Act 2009, including the Corporate Liability Provision (Section 17A) and other relevant laws in Malaysia.

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Business Continuity Management

What does Business Continuity Management mean? Business Continuity Management Business Continuity Planning and Crisis Management Anticipating Risks and Controls Business Impact Analysis Why is this workshop necessary?

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Crisis Communication Through Media Relations

The recent MH370 crash is a good reminder for us to take crisis communication seriously. The media can make or break any corporate organization depending on how the news is written or slanted during a crisis.

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Crisis Management

How does one get prepared for the untoward incident of disaster, crisis, and business or service disruption? It is inevitable that each of us will be affected by a crisis at one time or another.

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Personal Data Protection Act 2010

Personal data protection must be perceived as a basic right of the individual that deserves the full protection of the law.

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AI-powered

Artificial Intelligence Chatgpt Midjourney

Maximizing Productivity with AI Artificial intelligence (AI) has become an increasingly important tool for improving productivity and efficiency in the workplace.

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Data Analysis – Advance Your Organization

Having accurate information from data analysis also helps organizations to measure performances of processes, branches, business units, and many more. The various statistical tools can be used based on the type of data to be analyzed and the type of analysis needed.

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Microsoft Power BI

Build professional-quality business intelligence reports from the ground up using Microsoft Power BI Desktop, transforming raw data into interactive dashboards.

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MS Office Excel PowerPoint Word

MS Office Excel PowerPoint Word training course.

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