Refund Policy

Please read this policy before buying an online course from the Contact Skills Online Academy. It forms part of our Terms and Conditions.

No refunds after enrolment

Because our online courses give you immediate access to digital content, all purchases are final. Once you are enrolled in a course, no refund is given, including if you change your mind, do not start the course, or do not complete it within the access period.

Please review the course description, what is included and the access period on the course page before you buy. If you have any questions, contact us before purchasing and we will be happy to help.

Exceptions

We will put things right in these limited situations:

• Duplicate payment: if you were charged more than once for the same course, we will refund the extra payment.
• Paid but not enrolled: if your payment went through but you did not receive access to the course because of a problem on our side, we will either give you access or refund your payment.
• Course withdrawn: if we withdraw a course during your access period, we will extend your access or offer you a comparable course.

To raise one of these issues, email shahrukh@contactskills.com with your full name, the email address used for the purchase, the course name and the date of purchase.

Corporate and in-house training

This policy applies to online courses only. Payments, cancellations and postponements for corporate or in-house training programs are covered by the proposal, quotation or agreement for that program.

Your statutory rights

This policy does not affect any rights you have under Malaysian consumer protection law.

Contact us

For any questions about this policy, please contact shahrukh@contactskills.com or call / WhatsApp +60 12-327 8240.