Interpersonal Skills

Program Overview

The ability to maintain positive relationships is a fundamental element of professional success. This training includes essential tools and insights needed to communicate effectively, build strong connections, and collaborate seamlessly. Our goal is to elevate individual performance but also foster a workplace culture that thrives on effective communication, empathy, and collaboration. This proposal outlines key aspects such as communication skills, active listening, empathy, conflict resolution, and cultural sensitivity to achieve productive human interactions.

This 100% activity-based session is designed to help participants to service and prosper through an effective communication driven culture. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of positive relationships and collaboration. The 4 main ingredients used in this program are Involvement, Interaction, Personal Reflection and Fun!

Program objectives

Enhance Verbal Communication

Refine Non-Verbal Communication

Cultivate Active Listening Skills

Build Empathy in Communication

Master Conflict Resolution Strategies

Promote Cultural Sensitivity and Diversity

Establish Positive Relationships

Learn techniques to Foster Effective Collaboration

Provide Constructive Feedback

Apply Interpersonal Skills in Practical Scenarios

Content Day 1

Brainstorming session on communication challenges to overcome

Attitude, mindset, skills, behaviour

Improving emotional connections using empathic probing questions

Triggering desired audience emotions through power words that create positive mental pictures.

Example case – A low impact and ineffective communication scenario

Example case – An effective communication scenario

The art of asking the right questions to identify and understand underlying customer issues

Probing beyond the obvious

Activity – Developing targeted probing questions

Rapport building interactive communication flow

This activity helps maintain a meaningful conversation with a flow that naturally tends towards closing the sale..

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Breakout Activity

-The Diagram)

Active Listening

Three levels of listening

Developing an engaging voice

Communicating without body language through phone

Articulate speaking

Mastering and Applying Voice Characteristics

Tone, Pitch, Rate of Speech and Volume

Activity –

Voice practice through trainer facilitation to develop expertise in expressing emotions such as happiness, sadness, concern, worry, excitement, sense of urgency and more.

Content Day 2

Dealing with different types of behaviours

Passive, Assertive / demanding

Difficult communicator

Talkative

Body language

Non-verbal communication

Facial expression, balance, foot placement & gestures.

Interpreting body language cues

Activity – Practicing synchrony in body language

De-fusing conflict situations

During this module, we identify and practice the crucial steps in calming and directing an angry or irate person.

Why do people get angry?

Managing / filtering our own emotions

Managing the other person’s emotions – A structured approach

Role play sessions on real scenarios

Building Positive Relationships

Establishing Trust

Effective Networking

Team Building