REQUEST FOR PROPOSAL
Program synopsis
The Kaizen journey begins down the road to improvement, a road that is sometimes bumpy and sometimes a superhighway. It is a road that never ends. It is never dull or unchallenging. It is exciting, enlightening and most of all fun! It's a chance to do things in ways that are new to many people. It's a chance for everyone to be recognized, to contribute and to excel. Kaizen changes the paradigms of management to solicit contributions and suggestions and to implement them while the enthusiasm is high and the critiques haven't had time to object.
Who should attend
This program will benefit all managers, engineers, supervisors, officers, leaders, and those who wish to improve their understanding and skills in relation to the application of continuous improvement in their organizations.
Program objectives
Upon actively participating in this course, you will be able to:
Understand the concepts and implementation of Kaizen
Have a working knowledge of the 3 legs supporting continuous improvement
Enhance their awareness of wastes reduction
Increase employee participation in problem solving
Use Kaizen to support tangible improvement and link to Value Stream Mapping
Methodology
Materials: Notes, Bullet point presentation. Essays. Articles and newspaper cuttings. Delivery: Power Point notes Flip chart. Group discussions. Case studies. Practical cases and group exercises.
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
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According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
