DEVELOPING AND IMPLEMENTING
CUSTOMER SERVICE STRATEGIES

our clients



TRAINING DETAILS

Program Overview

customer service training malaysia

Successful organisations continually Satisfy Customers, Increase Customer Base, Prevent Brand Switching, Address and Solve Problems and Delight their customers. Leaders of these successful organisations are proficient at developing and implementing targeted and customer-centric strategies. These leaders understand their company’s vision, mission and values. They are aware of internal and external conditions and possess skills to utilize these conditions to continually enhance customer experience and satisfaction.

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Trainer's profile

Upon completion of the 2-day course, participants shall be expected to:

Learn Survey Strategies to determine CSI – Customer Satisfaction Index
Understand SWOT for strategy development
Master Process Mapping for Strategy Implementation
Practise Goal Setting for Strategy Action Planning
Evaluate customer preferences through various channels and devise relevant resolution strategies
Lead service enhancement initiative
Get everyone involved in playing their part in the overall service strategy
Utilize process mapping techniques to develop effective and customer-centric processes



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corporate training in malaysia


corporate training in malaysia

OUR VISION
Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES
Honesty, Integrity, Sincerity

Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
corporate training in malaysia

Nuhad Tanweer - Director
Quality Input Resources Sdn Bhd
No. 717, Block A3, Leisure Commerce Square, Jalan PJS 8/9,
Bandar Sunway, 46150, Petaling Jaya, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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