Program Overview

creating innovative culture training malaysia

The importance of having an innovative workplace cannot be stressed enough. However, being innovative comes naturally to some but not all. Organizations which innovate positively most often stay ahead. The of competition and the strength of organization lies in its workforce. Based on a study made by Cambridge University, the single utmost important criterion to promote and incubate a success mindset at workplace is to create an organization culture which embraces innovation. Team leaders need to be enablers of innovation. Recognition; both emotionay and monetary must be granted to successful innovators. The workforce must be groomed to be innovative to enhance productivity and quality. However, breeding a new behavior needs a structured approach taking into consideration the current organizational culture and skill-sets and processes needed to introduce and sustain a new work behavior. This training program defines two key areas needed for an organization to successfully implement and nurture innovation at the workplace: Breed innovation Sustain innovation

Who should attend

This program is suitable for team leaders, those in leadership position who are responsible to drive innovation and for all employees who are expected to adapt to innovation as a workplace culture.


High spirited two-way interaction
Real life business case discussion
Group workshops
Experience sharing
Video show (where appropriate)
Final implementation blue-print

Unique aspect of this training programme

Participants will get to experience solving real life global business case that can be used as examples to drive through innovation at their organization
Participants will be guided to create a detailed blueprint on their action plan to drive innovation at workplace post-training. Trainer will look into the feasibility of their project plan and advice accordingly.

Key Learning topics

The content of the training focuses on the following key learning:

The importance of innovation.
Business model to create and sustain innovation at workplace.
Identifying and overcoming barriers to creating an innovative workplace culture.
Milestone activities to make innovation a successful culture at workplace.
Tools to assist innovative mindset.
Solving real-business problems using collaborative innovation.
Continuous activities to foster innovation at workplace.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity

Testimonial from zameen com
Pakistan's largest property portal

Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.

Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.

Telesales & Service Training
Google &

How Shahrukh's Consultative Sales training approach helped Google Adwords and sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.

Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.

Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.


Facilitating Customer Delight through Professionalism in Human Capital Development


To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise


Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email:
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