Most people in furtherance of their career or business spend most of their time at work more than the time they want to have with their family and loved ones. With such number of hours with each other at work, conflict can easily occur in the environment. Unless dealt with effectively, conflict can lead to breakdown in relationships and deterioration in job performance. Especially for companies, lack of conflict resolution will results in loss of revenue opportunities, drops in productivity, decline in employee morale, increased job stress, dissatisfied customers, inability to make informed decisions, high employee turnover and others. With current situations of change and limited resources, it is imperative to find ways to minimise workplace tension and reduce disputes that can hamper productivity and introduce delay and extra costs. This experiential approach to conflict management and mediating skills is specifically developed to help corporate management anticipate, prevent and resolve conflict at the workplace by applying effective techniques and strategies.
Who should attend
CEOs / MDs / VPs, Head of Departments, General Managers, HR Managers, Business Team Leaders, Project Managers, Assistant Managers, Supervisors, Senior Executives
At the end of the course, participants will be able to understand:
Identify behaviours and actions that can lead to conflicts
Understand conflict management styles and how each style could either help or hinder - conflict resolution process
Develop an understanding of how and why conflict occurs between individuals and within groups and organisations
Learn key skills in mediating, facilitation and structured conflict resolution
Enhance positive outlook and cooperation
Build confidence in management to deal with conflicts effectively
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
Dynamic and highly- interactive presentations
Interactive Trainer Facilitation