TQM is the way of managing for the future, and is far wider in its application than just assuring product or service quality. It is a way of managing people and business processes to ensure complete customer satisfaction at every stage, internally and externally. TQM, combined with effective leadership, results in organizations doing the right things right, ﬁrst time.
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
Upon actively participating in this course, you will be able to:
understand what TQM is, and how it can be developed in an organization
understand how to achieve TQM and why quality is everyone’s business.
be able to draw out an action plan to start
understand the proper techniques to implement and sustain the TQM in such a way as
to achieve a state of excellence
Highly interactive training with lots of related activities & games to provide participants with a CLEAR understanding of TQM.
Who should attend
Executives, Engineers, Managers & Supporting Personnel