Free training is offered in the following areas:

Customer Service Skills
Telesales / Cold calling skills
Debt collection skills
Call centre team leadership skills
Customer Satisfaction Survey Strategy Development

How to qualify for free training:

There must be a minimum of 6 members in the attending team with the same duties e.g Minimum of 6 sales or telesales agents, 6 customer service agents or 6 debt collection agents, in the company.

A representative from the training department must observe the free training.

The free 1-hour workshop can include any of the following skills:
Customer Service strategy steps
Objection handling
Persuasiveness
Empathy & Emotional Intelligence
2-way communication
Rapport-building
Voice impact
Managing difficult or angry customers and more.

To request for a free training session, please register here: Get free training

How this adds value for your team:

Real training – not a demo: Engage in a real training session, not just a demo, to experience the hands-on and interactive approach we bring to corporate training.

Customized Content: Tailored training content based on the specific challenges your team is encountering.

Experienced Trainer: 20 years of industry expertise and a proven track record.

Team Collaboration: Invite up to 20 sales, telesales, customer service or debt collection agents, along with their team leaders, to participate in this valuable session.

Decision-Making Tool: Use this free session as a powerful tool to assess the effectiveness of our training style and content for potential future collaborations.

To request for a free training session, please register here:Get free training