Performance Management & Setting KPIs

Program Overview

What gets measured gets done. If you don’t measure results, you can’t differentiate success from failure, and you can’t properly reward success or avoid unintentionally rewarding failure. Without recognizing success, you can’t learn from it; without recognizing failure, you can’t correct it. Ultimately, if you can’t measure it, you cannot manage it or improve it.

Key Performance Indicators (KPIs) are quantifiable measures that an organization uses to gauge its performance against strategic and operational goals. KPIs help individuals, teams, and organizations understand how well they are performing in relation to their targets and objectives. They serve as tools to define, measure, monitor, and track performance toward achieving organizational goals.

The Balanced Scorecard is a strategic planning and management system that aligns business activities with the vision and strategy of an organization. It improves internal and external communications, and monitors performance against strategic goals. The balanced scorecard allows organizations to clarify their strategy, translate it into action, and continuously improve performance by measuring both internal processes and external outcomes. When fully implemented, the balanced scorecard becomes the central framework for managing and executing strategies.

This program will help participants understand the fundamental concepts of performance measurement, how to construct KPIs, and how to align KPIs across different levels, from the group to the individual.