Clerical Development Program
Program Overview
Clerical personnel are essential to the day-to-day operations of any organization. Their large numbers mean they play a critical role in shaping the overall performance and success of the business. This program aims to develop clerical staff into highly competent professionals who contribute significantly to organizational success. By equipping participants with the right behaviors, skills, and knowledge, the program ensures that clerical personnel help the organization maintain a positive relationship with stakeholders, especially customers.
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Request for ProposalProgram Objectives
Upon completing this course, participants will be able to:
- Enhance their sense of professionalism, image, and self-confidence to earn respect, acceptance, and trust
- Build strong relationships with stakeholders and foster teamwork across departments through effective interpersonal communication skills
- Manage time effectively to maximize productivity and minimize unproductive work
- Handle stress to achieve better work-life balance and improve personal well-being
- Improve telephone communication skills for better customer interactions
- Develop problem-solving abilities to address issues efficiently and effectively
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Request for ProposalAdministrative Details
Methodology
This course uses a variety of engaging teaching methods to ensure practical learning:
- PowerPoint presentations on key concepts and techniques for future application
- Exercises and case studies to reinforce and deepen understanding
- Activities and simulation games to help participants apply what they’ve learned
- Video presentations to provide visual examples and scenarios
Who Should Attend
This program is designed for clerical and administrative staff who wish to enhance their skills and professionalism in the workplace.
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Request for ProposalOur vision
Facilitating Customer Delight through Professionalism in Human Capital Development
Our mission
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise
Our values
Honesty, Integrity, Sincerity
Contact
Quality Input Resources Sdn. Bhd.
Contact person: Shahrukh Moghal
M: +60123278240
Email: shahrukh@contactskills.com