TQM - Total Quality Management
Program Overview
TQM (Total Quality Management) is a comprehensive approach to managing for the future, with an emphasis on ensuring complete customer satisfaction at every stage—internally and externally. It's far broader than just assuring product or service quality. TQM focuses on managing people and business processes to make sure that organizations perform the right actions correctly the first time. When combined with effective leadership, TQM enables organizations to achieve long-term success through continuous improvement and excellence.
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Program Objectives
Upon actively participating in this course, you will be able to:
- Understand what TQM is, and how it can be developed in an organization
- Learn how to achieve TQM and why quality is everyone’s responsibility
- Develop an action plan to start implementing TQM
- Understand the techniques required to implement and sustain TQM in a way that achieves a state of excellence
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Methodology
This highly interactive training includes a variety of activities and games to provide participants with a clear understanding of Total Quality Management (TQM). The goal is to engage and educate participants in an enjoyable yet effective manner, ensuring they grasp the key principles and practices of TQM.
Who Should Attend
This training is ideal for:
- Executives
- Engineers
- Managers
- Supporting Personnel
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Our vision
Facilitating Customer Delight through Professionalism in Human Capital Development
Our mission
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise
Our values
Honesty, Integrity, Sincerity
Contact
Quality Input Resources Sdn. Bhd.
Contact person: Shahrukh Moghal
M: +60123278240
Email: shahrukh@contactskills.com