About the CEO - Shahrukh Moghal

Shahrukh Moghal has over 17 years of experience in Sales, Customer Service and Telemarketing for various products and services. He majored in Communication at Knox College, Galesburg, Illinois, USA. The experiences that he has injected into sales and service training and consultancy date back to 1990 when he began his career as a sales agent in the United States. Subsequently, he moved up the ranks of agent to team leader to internal trainer over a period of 6 years. Since then, he has been actively involved with developing agent and team leader skills in various sales teams operating successfully in Kuala Lumpur, Malaysia. This experience as a practitioner has been instrumental in the development of his understanding of agent and team leader psychology, what drives each position and how skills are developed in each area. His experiences range from managing sales in companies that specialize in selling tangible products such as state of the art telephone equipment to services such as vacation packages, consulting projects and training seminars. Shahrukh’s training experiences in Malaysia and Singapore include but are not limited to:            

1. HSBC Bank Malaysia Berhad – Branch training of financial products TELESALES
2. Hong Leong Group Call Centre – Finance, Bank, Assurance and Customer Service
3. The Bank of Nova Scotia Berhad  Call Centre - Branch training of financial products sales
4. Malaysia National Insurance – Sales training for a Child Education plan
5. MQ Sporttec – Catalogue sales of branded Corporate Sportswear
6. Legend Hotel – Time Share appointment and Customer Service training
7. Palace of the Golden Horses - Time Share appointment setting and Customer Service
8. Boustead Development – Property Sales and Appointment Setting training
9. Bumiputra Commerce Bank Berhad Call Centre –Phone Banking sales
10. Malaysian Oxygen Berhad  Call Centre –Industrial Products sales and Service
11. Malaysia Airlines Golden Boutiques – Buy n Fly card sales training
12. IBI Holdings Berhad Call Centre –Telesales of remanufactured toner cartridges
13. ITI Otago Polytechnic New Zealand – New student registration sales training
14. New Straits Times– Classified Ads-Call Centre & Face to face service
15. Utusan Melayu– Classified Advertising-Outbound Telemarketing and recruitment
16. Knowledge Group of Companies Call Centre– Telesales training and motivation
17. Elken Sdn Bhd – Counter Service / Effective Communication and Customer Service
18. British American Tobacco – Effective Communication and Selling Skills (Kent)
19. Telekom Publications Sdn. Bhd. Call Centre – Appointment setting Skills for Yellow Pages
20. Alterni (M) Sdn. Bhd. Call Centre – Herbal products sales
21. MNI Oneline Call Centre – Telesales and Teleservice training
22. Zuellig Pharma Call Centre -  Customer Service Training
23. Vsource (M) Sdn. Bhd. – Outbound Telemarketing Training for this Outsourced Call Centre
24. AmAssurance – Setting up a new Telemarketing Unit
25. RHB Bank Call Centre– Outbound Telemarketing Training
26. Maybank Group Contact Centre – Outbound Telemarketing Skills (Insurance products)
27. OCBC Bank (Malaysia) Berhad – Outbound Telemarketing Skills for transactional banking
28. Jabatan Kesihatan Wilayah -  Counter Customer Service Skills – by resource trainer
29. Bank Rakyat Call Centre – Telesales and Service training
30. SP Setia – Outbound telemarketing skills
31. Bonuslink Call Centre – Outbound Telemarketing Skills & Inbound Customer Service
32. EDS MSC Malaysia Sdn. Bhd. – Call Centre Tele-Service and Handling Complaints
33. Honda Malaysia Sdn. Bhd. – Call Centre Customer Service
34. Etiqa Insurance Berhad – Brand Delivery training campaign
35. CSC Malaysia Berhad – Ensuring contact centre success