Program synopsis

strategic marketing principles training malaysia

With the advancement of technology and telecommunication, the business world is moving in an accelerating pace. The demands of executives and managers for the 21st Century are much greater than those of the yesteryears. Besides their specialized skills, they are required to have good business acumen. They must understand what makes the business tick and contribute creative ideas to improve on the progress of the organization. This 2-day programme is designed to share the various basic principles of marketing to enable participants to perform better marketing functions. Emphasis will also be placed on the importance of the appropriate strategies that the sales and marketing personnel can adopt in order to maintain key accounts and expand into new markets.

Program objectives

Upon completion of this program, you will be able to:

Have a better understanding of the importance of the marketing mix
Be aware of the uncontrollable variables in the business environment
Appreciate the importance of market segmentation
Realise the benefits of marketing research
Recognise the roles and functions of the intermedaries
Adopt the appropriate strategies to sustain and/or increase market share
Explore possible strategies to expand into new markets

Key topics

The concept of the marketing mix
The uncontrollable variables in the business environment
Market segmentation
Marketing research
Consumer buying behaviour
Roles and functions of intermediaries
Strategies to maintaining key accounts
Strategies in expanding into new markets

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity

Testimonial from zameen com
Pakistan's largest property portal

Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.

Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.

Telesales & Service Training
Google &

How Shahrukh's Consultative Sales training approach helped Google Adwords and sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.

Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.

Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.

Facilitating Customer Delight through Professionalism in Human Capital Development

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

Honesty, Integrity, Sincerity

Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
Company profile
Profile of Managing Consultant - SHAHRUKH MOGHAL

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email:
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