Program overview
Bad debt is a serious matter for any company. It has been known to ruin otherwise successful concerns. However, it is essential to ensure that your debt collection activities result in payment of the outstanding amounts, without damaging your customer relations. This intensive 1-day training course will enable you to understand the laws governing debt collection. Learning of legal action norms and timing is also included.
To view the training content / outline, please click below:
Request for proposal
Bad debt is a serious matter for any company. It has been known to ruin otherwise successful concerns. However, it is essential to ensure that your debt collection activities result in payment of the outstanding amounts, without damaging your customer relations. This intensive 1-day training course will enable you to understand the laws governing debt collection. Learning of legal action norms and timing is also included.
To view the training content / outline, please click below:
Request for proposal
Objectives:
Legal considerations in debt collection
The legal action threshold
Understand debt collection laws
Examples of various legal situations
Identify potential risk
ROI
Training module 1:
Key Legal Aspects of Credit Management and Debt Recovery
What to Do Before Litigation
Contents of Letter of Demand
Factors to Consider Before Suing
Preparation for Suing
Preparation for Trial......
To view the complete training content / outline, please click below:
Request for proposal
Legal considerations in debt collection
The legal action threshold
Understand debt collection laws
Examples of various legal situations
Identify potential risk
ROI
Training module 1:
Key Legal Aspects of Credit Management and Debt Recovery
What to Do Before Litigation
Contents of Letter of Demand
Factors to Consider Before Suing
Preparation for Suing
Preparation for Trial......
To view the complete training content / outline, please click below:
Request for proposal
Who should attend
Executives and managers
Methodology
Highly Interactive Session, with a bilateral approach to the subject matter allowing participants to share incidences at respective work locations.
Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop
Case Study & Group Discussion
Group presentation
To view the training content / outline, please click below:
Request for proposal
Executives and managers
Methodology
Highly Interactive Session, with a bilateral approach to the subject matter allowing participants to share incidences at respective work locations.
Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop
Case Study & Group Discussion
Group presentation
To view the training content / outline, please click below:
Request for proposal
Program overview
This TELEPHONE DEBT COLLECTION training session is designed to help participants collect debt and prosper through targeted skills and dialogue. The activities are easy to participate in and quick at generating meaningful discussions & skills improvement among participants. Each activity allows for a thorough examination of performance and formulation of effective strategies to create a true culture of profitable collection.
To view the training content / outline, please click below:
Request for proposal
This TELEPHONE DEBT COLLECTION training session is designed to help participants collect debt and prosper through targeted skills and dialogue. The activities are easy to participate in and quick at generating meaningful discussions & skills improvement among participants. Each activity allows for a thorough examination of performance and formulation of effective strategies to create a true culture of profitable collection.
To view the training content / outline, please click below:
Request for proposal
Plan and Structure collection calls more effectively
Understand the elements of consultative communication and improve skills in this area
Discover opportunities to guide customers towards suitable payment arrangements
Make a conscious effort to understand the customer in order to convince and create impact
Collect better using empathy
Be smart about collection signals but practice patience in the voice tone
Understand various types of probing questions and be able to apply suitable questions according to the flow Improve questioning and listening skills
Identify customer’s real situations and match with appropriate payment arrangements.
Sharpen their assertiveness skills
Handle excuses effectively
To view the training content / outline, please click below:
Request for proposal
Understand the elements of consultative communication and improve skills in this area
Discover opportunities to guide customers towards suitable payment arrangements
Make a conscious effort to understand the customer in order to convince and create impact
Collect better using empathy
Be smart about collection signals but practice patience in the voice tone
Understand various types of probing questions and be able to apply suitable questions according to the flow Improve questioning and listening skills
Identify customer’s real situations and match with appropriate payment arrangements.
Sharpen their assertiveness skills
Handle excuses effectively
To view the training content / outline, please click below:
Request for proposal
Who should attend
Bankers, Accountants, Business Managers, Marketing Managers, Collection Executives, Sales Executives, Finance Executives, Supervisors, Managers & Recovery Officers.
Methodology
Case Study, Telephone Role Plays & Group Discussion. Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop.
To view the training content / outline, please click below:
Request for proposal
Bankers, Accountants, Business Managers, Marketing Managers, Collection Executives, Sales Executives, Finance Executives, Supervisors, Managers & Recovery Officers.
Methodology
Case Study, Telephone Role Plays & Group Discussion. Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop.
To view the training content / outline, please click below:
Request for proposal