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corporate training in malaysia

 

CREATING EFFECTIVE AND PRACTICAL SERVICE LEVEL AGREEMENTS SLA

 


Introduction

This is a modular programme offered to cover in detail all aspects of writing, creating and drafting service level agreements for specific services

Benefits include:

To request for proposal

Please email Shahrukh Moghal at:shahrukh@contactskills.com


MODULE 1- 2 days

Constructing, Delivering & Measuring SLAs

 


MODULE 2- 2 days

Practical Workshop on drafting templates of a Standard Service Level Agreement

MODULE 3- 1 day

(optional. extension of Module 2) Practical Workshop on Customisation of SLAs

Hands-on workshop on customising the standard templates of an SLA to the specific departments and the specific products available. End-deliverable arising from this workshop would be a custom-made SLA designed specific to the needs and requirements, for immediate implementation within the organisation.

 




To request for proposal
Please email Shahrukh Moghal at:
shahrukh@contactskills.com




21st Century Leadership Skills
Building a High Performance Culture
Business Continuity
Business Acumen Training
Business Process Re-engineering or Re-design
Coaching Skills
Conflict Resolution
Creating and Maintaining Innovative Culture
Creating Practical Service Level Agreements SLA
Creative Problem Solving
Crisis Management
Critical Analytical Thinking
Data analysis
Delegation Skills
Interviewing, Selection and Hiring
Leadership on Top
Management Skills
Performance Appraisals
Performance Management
Personal Data Protection Act 2010 PDPA
Power negotiation using psychological tools
Process Management
Project Management
Six Sigma in Service Industry
Strategic Planning Skills
Supervisory Skills
TQM
Train the Trainer
Understanding KPI and KRA
Value Stream Mapping
Women in Leadership
Work Measurement Techniques
Handling toxic & hazardous material in the workplace
Waste Management in the workplace

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

To request for proposal

Please email Shahrukh Moghal at:shahrukh@contactskills.com

CLIENTS

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