outsource call centre outsourcing


Omnichannel Contact Centre Solution

This video provides an insight on how our solution helps clients. It is time to move away from the typical voice based call centre and multi-channel to Omnichannel (one single routing engine (FB+Twitter+Email+ WebChat+Calls)) to manage incoming contacts. 

This powerful call centre support solution is beyond just handling calls. It is about how we can monetise the contacts that can come, not only from different contact channels but, from different devices. 

New Call Centre Model: OMNICHANNEL

Customers from time to time change their interaction channels (example: from Facebook to Email, and then to making calls to your centre) before they decide to buy.

How can you provide seamless consistent customer engagement across contact channels and yet regardless of contact channel or even devices (laptop, mobile phone, tablet) used, the opportunities to convert to sales is not loss?

Includes social media interactions which appeal to the new generation.
Better options to get your Return on Investment for your marketing campaigns and advertisements.
Generate hot leads for your sales team




Consistent service, & response
Big picture of interaction across all devices – Mobile phone, tablet, desktop. Capture the budding sales opportunities from one device to another when customer switches interaction devices or channel
Sales opportunities are captured and responded within agreed service level as they arrived randomly. Marketing’s R.O.I is Optimised
Blended skill Agents minimise Recruitment & Training Cost
Options for Callback minimise Sales Lost - Marketing’s R.O.I is Optimised
Options for ClicktoCall - Marketing’s R.O.I is Optimised. Hot leads generation
Interact with Customer as-and-when enquiry is made through Social Media. Marketing’s R.O.I is Optimised when there is sales enquiry.

Our sales service support comes
with a difference:

Optimise your returns on your Marketing Dollars across different interaction channels such as Facebook, Twitter, Email, WebChat and Calls. All contact points are sitting on a single interaction platform.
Reduce your loss of sales opportunities as incoming contacts are queued and handled on real time as it comes
You advertise, you shout in the market, you campaign for business. Through ClicktoCall, we ensure hot leads are specifically and immediately handled, potential leads are captured and/or not forgotten
Includes social media interactions which appeal to the new generation
Better options to get your Return on Investment for your marketing campaigns and advertisements
Generate hot leads for your sales team

We can effectively handle your abandoned calls. These calls if not taken, equate to loss of potential sales opportunities. This can happen:

- during weekend & pubic holidays
- due to unexpected low staff turn-out on a working day;
- due to increased interactions (sales enquiry, prospects & leads, change requests) in facebook, email and webchat


Facilitating Customer Delight through Professionalism in Human Capital Development


To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise


Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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