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TRAINING DETAILS

Program Overview

creating innovative culture training malaysia

The purpose of the six thinking hats is to unscramble thinking so that a thinker is able to use one thinking mode at a time – instead of trying to do everything at once. The six thinking hats method is designed to switch thinking away from the normal argument style to a mapmaking style. They provide a formality and a convenience for requesting a certain type of thinking either of oneself or of others. They establish rules for the game of thinking. Anyone playing the game will be aware of these rules. The great value of the hats is that they provide thinking roles. A thinker can take pride in playacting each of these roles. The essence of each hat is easy to remember.

1. White Hat - virgin white, pure facts, figures and information.
2. Red Hat - seeing red, emotions and feelings, hunches and intuition.
3. Black Hat – devil’s advocate, negative judgment, why it will not work, caution, truth, judgment
4. Yellow Hat – sunshine, brightness and optimism, positive, constructive, opportunity, advantages, benefits, positives, savings
5. Green Hat – fertile, creative, plants springing from seeds, movement, provocation, explorations, proposals, suggestions
6. Blue Hat – cool and control, thinking about the process of thinking

Who should attend

Managers, executives, trainers, instructors, facilitators, team leaders

Program objectives

Upon actively participating in this course, you will be able to:

Explain the meaning of the six thinking hats.
Explore the uses of the six thinking hats.
Decide the best choice of hats to use in different situations.
Role play and play act the use of different hats for a particular situation.
Apply the six thinking hats in different situations, problem solving, process improvement and solution finding.
Develop creative and innovative solutions to a wide range of problems and challenges, both at work and in real life.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

Methodology

Interactive Mini-lectures, Active Learning & Training Techniques, NLP, Brain Rules, Multiple Intelligences, Brain Energisers, Cooperative & Collaborative Learning, Whole-Brain Learning & Thinking, Knowledge Mapping, Applied Positive Psychology & Cognitive Neuroscience, Brain Aerobics for Optimum Performance, Problem-Based Learning, Structured Experiential Learning Exercises, Super Learning Environment, Role Plays, Games & Simulation & Performance Coaching, Team Presentations, and GameStorming for FUN sessions.






Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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